eBooks List
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This publications is the end result of many years of research and working in the Serivce Industry. Written by Ivan Pasco, a senior service manager with over 40 years of experience it offers a practical introduction to the management concepts of running a service business. It is also, an exellent introduction to the ASI Service Management Course.


ASI Service Manager. A Practical Guide To Services Management. Ivan Pasco. A prelude to the Diploma of Industry & Services Management course, this book provides an insites of the workings of a professional service operation.


eBOOK bundle 1: Set of 12 Business Development Manuals in eBOOK
/ PDF format on a CD ROM to add value and assist the development and performance of any business. $595 including GST. Save $1,343 off the 3-ring binder price. 1,827 pages of information in A4 format with colour illustrations, details below:

1. Business Diagnostic Tools for Consultants and Managers 198 pages. Designed to assist in diagnosing key areas of any business and then
assist in planning measurable improvements. Contains lists, tables, matrixes and a host of other consulting and planning tools in colour.

2. Business Planning Manual 180 pages. Ideal planning aid and / or work book. Use this manual to write and to kick start the implementation of your own Business Plan.

3. Business Strategy for the 21st Century 119 pages. Strategic Planning formats and a Strategic Planning workbook. Use this manual to write and to kick start the implementation of your own Strategic Plan. Ideal planning aid and training tool.

4. Competitive Manufacturing Manual 175 pages. Kick start the implementation of your own Competitive / Lean Manufacturing system. Explains how Organisations will benefit greatly by implementing a continuous improvement system at all levels and how to implement the process.

5. Customer Service for the 21st Century 143 pages. What will you do to delight your customer today? What does your customer really want? Ideal for those involved in customer service issues and people in business and service organisations.

6. The Entrepreneurs Handbook 370 pages. Looks at a wide ranging critical business issues and how-to issues for entrepreneurs. What is an Entrepreneur? Writing your own Business Plan and Marketing Plan, Strategic Planning, Sales Presentations, Finding Sponsors for your Business and Leadership.

7. Feasibility Study Manual 148 pages. Every thing you need to write your own quality Feasibility Study. Complete professional planning format with a 20 page Feasibility Study format / worksheet and many prompts to fill in to complete a quality Feasibility Study.

8. Leadership Development Manual 128 pages. Are you Leadership material? This manual can assist your Leadership aspirations! It offers checklists, tips and prompts suitable for leaders and aspiring leaders at any level and will offer encouragement, suggestions and resources to support new and effective ways of leading and succeeding in your chosen field.

9. Management - Developing Skills for the 21st Century 144 pages Concentrates on what an empowered manager is expected to do in an organisation that is prepared to delegate real management skills, with the expectation of the manager being able to produce tangible and measurable results by performing four basic tasks in the running of the business - planning, leading,organising and controlling.

10. Marketing Planning Manual 180 pages. Use this manual to write and to kick start the implementation of your own Marketing Plan. Ideal planning aid and / or work book.

11. Project Management Development Manual 100 pages. Ideal planning aid and / or work book. Projects are critical to the success of any organisation. Includes numerous worksheets and planning sheets as well as a Planning and Presentation Format.

12. Tenders & Proposals, Planning Manual 140 pages. Use this manual as a prompt to prepare winning professional tenders and proposals and contains many easy to use and follow formats. Also details how to prepare a Request for Tender.


Australian School of Industry Service Management Pty Ltd
203 Blackburn Rd Blackburn Victoria 3149 Melbourne Australia
Phone 61 1300 884 068

E-mail: enquiries@asism.com.au