“Even with my 10 years experience in a service department as a supervisor this course has given me more confidence and direction. I now see things from a management perspective and am able to deal with situations more competently.”
Stephen Wallace, OCE Australia

“My job satisfaction has increased and I believe that I am becoming a more valuable contributor to my organisation’s operations.”
Lindsay Woods, Service Solutions P/L

“Excellent, first class content. Balanced delivery. The value of this course is the scope. It covers many aspects of management and provides a very good understading of all the areas covered.”
Tom McDonald, Siemens Nixdorf

“It enables the line manager to effectively converse with, and understand other departments in an organisation.”
Martin Bonner, Schindler Lifts

“One of the many benefits to our service business is that the course can be used as an on-going companion in every day management situations. We developed an ISO9000 Quality System for our service business as a direct result of the course;
Jenny Fox, Lasertecs Pty Ltd, Melbourne, Australia